Customer Relationship Management
Customer Relationship Management is at the core of every business. We have over a decade of experience providing highly effective solutions using ConcourseSuite for sales force automation, SLAs, Marketing and Service Desk in several verticals including IT Infrastructure Management, Financial Services, Food Services and Retail.
We engage with our customers to understand their business, process, and pain points. We maintain a continous relationship throughout the process of solution conceptualization, design, development, deployment and support. This ensures that we deliver a solution that meets the customer's needs and delivers on expectations.
The internet and collaboration platforms have empowered everybody. People create blogs and subscribe to them, initiate and participate in discussion forums and contribute to collective wisdom through wikis. Businesses and Organizations can now leverage the power of collective intelligence and content created by groups of their interest (customers, partners, suppliers, well-wishers, beneficiaries etc.) using ConcourseConnect, one of the leading collaboration platforms in the world.
We help our customers conceptualize and articulate a collaboration strategy to engage with their target group, implement a solution, and guide them through the process of engaging with their target groups. Our clients trust us to guide them through the entire engagement cycle to help them get the best out of their investment in marketing and outreach.
We bring several years of IT consulting experience to provide your business with services like
- Project Management
- Custom Software Development
- Graphic Design